Artificial intelligence technology is both an art as well as a science in this world. Some of the organizations like Clinc AI are taking the human art of conversation differently and also marrying that art along with the detailed science which comes along with creating some real technological solutions. As if there was a real human presence in the room. In the coming future, this type of technology will make it possible to complete a wide range of different tasks automatically and easily which ordinarily would have needed some human input.
The support of the user is one of the areas in which AI technology has the potential to improve. And this enterprise is a pioneer in the industry which implements disruptive conversational Artificial intelligence technology to make consumer support system easier for their business as well as better for the human.
Why Clinc is a leading conversational AI platform?
This kind of artificial intelligence technology platform helps to reduce the consumer support system costs while improving the customer experience as well. And various organizations have implemented AI-based virtual assistants but, these kinds of initiatives often lead to frustration as many of these kinds of systems have a limited number of capabilities today.
The main issue with this is that most virtual assistance platforms usually lack the AI technology of understanding a user’s question, provide a relevant solution, and also enable the customer to take some proper actions without the involvement of a human operator.
Unlike most of the platforms, this type of AI platform like Clinc is based on some complex technology that was developed over almost a decade by a great staff of researchers who are from the University of Michigan computer science world. The conversational AI technology that is being used enables the platform to competently address and also resolve users’ concerns easily. Therefore, consequently different types of businesses can widen the reach of their support staff to increase the engagement without any driving up support cost. Also, consumer retention can easily be dramatically improved by this technology as the personalized assistance which the platform provides makes all consumers feel as if every concern is being adequately addressed. And also without playing the user service waiting game. So this enterprise offering has about the highest contact resolution rate in the market.
